Shipping & Returns Policy
Thank you for choosing our fragrance collection. We are committed to providing a seamless shopping experience and ensuring your order arrives safely and promptly. Please review the policy below for details regarding shipping, returns, and exchanges.
Shipping Policy
Domestic Shipping (United States)
We ship to all U.S. states and territories.
Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Orders placed after business hours will be processed on the next business day.
Delivery Timeframes
Standard shipping typically requires 3–7 business days after processing. Delivery timelines may vary depending on the destination and carrier conditions.
Shipping Rates
Shipping charges are calculated at checkout based on the selected shipping method and delivery location.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information.
Please ensure that your shipping address is accurate at the time of purchase. We are not responsible for delays, lost shipments, or additional costs resulting from incorrect address information.
International Shipping
We offer international shipping to select countries.
Processing Time
Orders are processed within 1–3 business days.
Estimated Delivery
International delivery typically ranges between 7–21 business days, depending on destination and customs procedures.
Customs, Duties & Taxes
International customers are solely responsible for any customs duties, import taxes, or additional fees imposed by their country. These charges are not included in the purchase price or shipping cost.
We are not responsible for delays caused by customs clearance or international carriers.
Returns Policy
We take pride in the quality of our fragrances and want you to shop with confidence.
Return Eligibility
Customers may request a return within 30 days of delivery, subject to the following conditions:
Items must be unused and unopened.
Products must remain in their original packaging and condition.
Proof of purchase is required.
Due to hygiene and safety regulations, we cannot accept returns on opened or used fragrances unless the item was received damaged or defective.
Return Shipping Costs
Unless the product was damaged, defective, or incorrect upon arrival, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and clear photographs of the product and packaging so we may assist you promptly.
Refunds
Once your return is received and inspected, we will notify you regarding approval. If approved, refunds will be issued to the original method of payment within 5–10 business days. Processing times may vary depending on your financial institution.
Exchanges
We only offer exchanges for items that are defective or damaged. If you require an exchange, please contact our customer service team with your order details.