1. Are your fragrances authentic?

Yes. We only offer 100% authentic fragrances sourced from reputable distributors and manufacturers. We do not sell imitations or counterfeit products.

2. How long does shipping take?

Orders are processed within 1–3 business days.

  • U.S. Shipping: Typically 3–7 business days after processing.

  • International Shipping: Typically 7–21 business days depending on destination and customs procedures.

You will receive tracking information once your order ships.

3. Do you offer international shipping?

Yes, we ship to select countries. International customers are responsible for any customs duties or import taxes imposed by their country.

4. What is your return policy?

We accept returns within 30 days of delivery for unused and unopened items in their original packaging. Due to hygiene standards, opened fragrances cannot be returned unless they arrive damaged or defective.

5. What should I do if my order arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the product and packaging. We will assist you promptly with a replacement or refund.

6. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking details. You can use the tracking number to monitor your shipment’s status.

7. How should I store my perfume?

To preserve the quality of your fragrance:

  • Store it in a cool, dry place

  • Avoid direct sunlight

  • Keep the bottle tightly closed when not in use

Proper storage helps maintain scent integrity and longevity.

8. How long do perfumes last?

Most perfumes last 3–5 years when stored properly. Longevity on skin varies depending on fragrance concentration, body chemistry, and environment.

9. What is the difference between Eau de Parfum and Eau de Toilette?

  • Eau de Parfum (EDP): Higher fragrance concentration, longer-lasting scent.

  • Eau de Toilette (EDT): Lighter concentration, softer projection, ideal for everyday wear.

10. How can I contact customer service?

For any questions or concerns, please contact us at:
📧 -dynastyparfumsofficial@gmail.com
Business Hours: [Monday-Friday 9am-7pm]